Summary
If you have opted to allow patients using the Online Scheduler (OLS) to wait list appointments, a Waitlist Appointments window will appear on the Homepage.
Note: This window will only appear if you have turned on the Online Scheduler feature.
Patients not finding an appointment at the desired time will be able to request being added to the wait list.
Wait List Requests
To open the Waitlist Appointments viewing pane, click anywhere on the Waitlist Appointments window. The Online Appointment Waitlist popup window will appear.
Appointment Waitlist Viewing Pane
The waitlisted patients will appear at the top of the window.
View Similar Appointments
To see similar appointments in the next 30 days to the preferred appointment time your patient selected during the OLS booking process, click the check box in the left column, then click Search. A list of similar available appointment for the next month will appear.
Similar Appointments
Book/Reserve Appointment
You may book the appointment by clicking on the the patient's desired appointment, then clicking on Reserve Selected Appointment.
This will write the patient's appointment directly to your PMS as long as the writeback capability has been enabled.
Reserve Appointment
Delete Waitlisted Patient
To delete the waitlisted patient from the window without creating a new appointment from the list of available appointments, click the check box at the left, then click the “X”.
Delete Waitlisted Patient
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