Summary
Every Family Message Voice template stored within Patient Communicator is found by going to Settings > Family Message Settings > Voice Templates.
You may make permanent changes to templates or create new templates from this location. File folders contain templates for Family Message notifications only. Creating a new template to use in a notification must be done in the file folder for that notification.
Note: Patient Communicator cautions against editing Family Message Templates due to extensive coding of the template for the Family Message ability.
Making changes may cause failure to properly message patients about upcoming appointments.
Click Select to view file folder where the templates are stored. The folders are sorted by type.
Family Voice Templates
Once a Message Type file is chosen, you may click --New-- to find an existing template within that Message Type file. Select a template to load for editing.
When making a permanent edit to an existing template, Patient Communicator recommends creating a duplicate of the template allowing the original to be kept for future use. After clicking Duplicate, you will see the word Copy in the Template Name.
Family Message voice templates may be safely edited in the areas shaded in yellow.
Duplicated Family Voice Template
Rename your template and enter an appropriate Email Subject.
Patient Communicator uses Keywords within your templates. Keywords are recognized by the % before and after the keyword. When used, the keyword will be automatically filled when the message is sent. You may insert keywords from the editor.
Note: Do not edit existing keywords in the voice template.
Any template used within a voice notification may be edited and tested directly within the Edit Template screen within the notification.
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