Table of Contents
Table of Contents
Toggle navigation
1 (888) 512-3452
CONTACT SUPPORT
Login
Home
Glossary
Using Patient Communicator
Homepage
Overview-Homepage
Alerts
SMS Inbox
Appointment Confirmations
Today's Schedule
Tomorrows Schedule
Patient Search Box
Online Appointments
Waitlist Requests
Todays Stats
AppointmentsTab
Using Appointments Tab
Patients Tab
Overview-Patients tab
Patient Search
Quick Filter
Show Patients who sent 'Stop' or 'Cancel'
Send Message to all Patients Below
Communication Center Tab
Overview-Communication Center
Search by Patient Detail
Search by Appointment
Recall Wizard
All Patients
Recall Backlog
Upload CSV File
Settings Tab
Customizing Your Patient Communicator
History Tab
History
Archives
Announcements Tab
Overview-Announcments
Online Scheduler Patient Site
Scheduling an Online Appointment
Patient Details
Patient Details
Customize Your System and Advanced Features
Settings Tab
Timeline
General Settings
Overview-General Settings
Office Settings
Email Widgets, Review and Surveys
Refresh PMS Data
Change Password
Online Scheduler Settings
Overview-Online Scheduler
Online Scheduler Settings
Online Appointment Types
Provider Hours
Online Patients
Message Settings
Overview-Message Settings
Birthdays
Early Reminders
Same Day Reminders
Confirmations
Pre/Post Appointment Message
Day of Appointment Message
Continuing Care
Recall
Eyewear Ready
Email & SMS Templates
Voice Templates
Delayed Messaging Status
Stop Messages
Family Message Settings
Overview-Family Messaging
Family Message Early Reminder
Family Message Same Day Reminder
Family Message Confirmation
Family Message Email & SMS Templates
Family Messaging Voice Templates
Advanced Settings
Overview-Advanced Settings
Popup Settings
Voice Settings
Patient Status
Patient Tags
Send Messages Manually
More Settings
Video Tutorials
Home Page VideoTutorials
Alerts video
SMS Inbox video
Confirmation Inbox video
Patient Search video
Today's Schedule video
Tomorrow's Schedule video
Today's Stats video
Appointments Tab Video Tutorial
Appointments tab video
Patients Tab Video Tutorial
Patients Tab video
Communication Center Video Tutorials
Select Specific Patient video
Recall Wizard video
All Patients video
Recall Backlog video
History Tab Video Tutorial
History Tab video
Things You Need to Know
Important Tips
Using our Support Center
Accessing Your Patient Communicator
Staying Logged In
Your server
TrueText™ Texting
About Us
Our mission
A Word From Your Support Team
HIPAA Compliance
Privacy Policy
Troubleshooting
Error message when accessing PMS data
Confirmation or Reminder message to patient was not sent
Patient Communicator sees old appointment data/cancelled appointments
FAQs
Appointment types
Blank Appointment Types
Appointments
Confirmed Appointment By Mistake
Multiple Appointments on the Same Day
Confirmations
Deleted Confirmations From Inbox
Write to PMS icon (Pencil)
Errors
Error Message on Home Page
General
Inactive and Deceased patients
Printing reports and other fields
Invalid contact information
HIPAA compliance
Business Associates Agreement
Languages
Messaging other than English
Login
Change user name or password
Multiple users and passwords
Staying logged in
Patient Communicator App
Smart Phones/Tablets
Messaging
Deleted messages
See if messages were sent
Can I cancel day of reminders
Manually send automated messages
Manually message a patient
Message multiple specific patients
Stop messages
Office Closure
Message all patients
Invalid patient contact information
Online Scheduler (OLS)
Limit OLS provider appointment times
Schedule appointment online
Block OLS appointment availability
OLS provider doesn't appear
OLS appointment type doesn't appear
New OLS patient
OLS Patient ID is -1
Answers to OLS Patient Registration
OLS appointments don't write to PMS
Write to PMS icon (Pencil) appears with auto write back
Notification to patient who waitlists appointment
Patient forgot OLS User Name or Password
Patients
Patient Tag
Multiple Patient Tags
Patient Search
New patients
Recall/Continuing Care
Opt out patient from Recall
Continuing Care patient received reminder in error
Recall vs Continuing Care
Settings
Change email header
Change Popup settings
Change practice name
Providers/Appointment Tyoes
SMS
SMS saved to History or Archives
SMS to patient w/o appointment
SMS number
My text number
Publicize your text number
Print Appointment Confirmations conversation
Templates
Where to edit templates
Add attachment to email template
Appointment type in notifications
Provider name in notifications
Edit template on day to be sent
Change graphic in email template
Copy text content to emails template
Delete email widget
Template Keywords
Keyword didn't work
Unsubscribing
Opt out patient from messaging
Opted out patient got message
Message an opted out patient
Voice Messaging
Voice blast message
Left on voicemail
Caller ID
Advanced Voice Settings
Home
FAQs
Appointments
Articles
Confirmed Appointment By Mistake
I manually confirmed an appointment by mistake. Can I unconfirm it?
Multiple Appointments on the Same Day
If a patient has several appointments on the same day can I send one message for all of them?